Workpuls Teramind ActivTrak Hubstaff DeskTime Time Doctor RescueTime Kickidler Veriato Work Examiner
Price $6/user/month $6/user/month $7.20/user/month $7/user/month $7/user/month $9.99/user/month $6/user/month $9.99/user/month $150/licence/year $60/licence (lifetime)
Free trial 7 days 7 days No 14 days 14 days 14 days 30 days 7 days Yes 30 days
Ease of use Very easy Difficult Very easy Easy Easy Very easy Very easy Very easy Very difficult Easy
Unlimited (tracker working 24/7)
Fixed (defined working hours)
Automatic (when computer is connected to a specified network)
Manual (start/stop)
Project based (track time only on projects)
Stealth mode
App and website usage
Real-time monitoring
Offline time tracking
Activity levels
Remote desktop control
Website/activity blocking
Screenshots on demand
Screen recording
Productivity trends
Websites and apps labeling
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Team reports
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Mac desktop app
Windows desktop app
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Mobile app iOS, Android iOS, Android iOS, Android iOS, Android iOS, Android Android
Browser extension Chrome Chrome Chrome
Other Citrix, VMware Chrome OS
Support Phone, email, online Phone, email, online Phone, email, online Email, online Phone, email, online, in-person Online Phone, email, online Email, online, Viber, Whatsapp Phone, email, online, support ticket Phone, email, online
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Deployment cloud, on-premise cloud, on-premise, AWS, Azure cloud cloud cloud cloud cloud on-premise cloud, on-premise on-premise
Kronos Humanity Timeclockplus Tsheets Wheniwork Deputy Replicon Jibble EbilityTimeTracker OnTheClock
Price (per month)Available upon requestFrom $2 per userAvailable upon requestFrom $6.40 per user + $16Free for up to 75 usersFrom $2.50 per userBasic plan: $30 for 5 users + $5 per additional userFrom $1.50 per employeeFrom $4 per user + $8From $2.20 per user
Free trial30 days14 daysYes14 days14 days14 days30 days
Ease of useDifficultEasyDifficultVery easyEasyEasyDifficultVery easyEasyEasy
Timecard management
Shift Trading
Break time management
Real-time tracking
PTO Management
Client billing
GPS tracking
Clock out reminders
Manual time
Web app
Mobile app
Time clock device
Time clock kiosk
Facial recognition
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Group punch-in
Visual reports
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Time rounding
Manager approvals
Add time for others
Android app
iOS app
Mac desktop app
Windows desktop app
Linux desktop app
SupportPhone and onlinePhone and onlinePhone, chat and onlinePhone and chatEmail and onlineChat and phonePhone, email, chat and onlinePhone and onlinePhone, email, chat and onlinePhone and online
Knowledge base
Video tutorials
Community forum
Workpuls Hubstaff Toggl TimeDoctor Harvest TimeCamp Timely Everhour Tick TMetric
Price (per month) $6 per user $5.83 per user $9 per user $9.99 per user $10.80 per user $5.25 per user $99 for 5 users $7 per user $19 for 10 projects $5 per user
Free trial 7 days 14 days 30 days 14 days 30 days Yes 14 days 14 days 30 days 30 days
Ease of use Very easy Difficult Difficult Very easy Easy Very easy Easy Difficult Very easy Difficult
Start/stop buttons
Automatic time mapping
App and website usage
Activity levels coming soon
Real-time tracking
Project adding
Project templates
Project status
Task assignment
Task priorities
Budgeting coming soon
Mark billable/non-billable hours
Payroll calculation
Idle time reminders
Deadline alerts coming soon
Budget alerts coming soon
Client login
Productivity analysis
Email reports coming soon
Mac desktop app
Windows desktop app
Linux desktop app coming soon
iOS app Beta
Android app
Browser extension Chrome Chrome, Firefox Chrome Chrome Chrome, Firefox Chrome Chrome, Firefox, Opera, Edge
Support Phone and online Email and online Email and online Online Online, email and phone Email, online and support ticket Email and chat Email and chat Email Chat
Knowledge base
Video tutorials
Integrations coming soon
On-premise hosting

Since the dawn of mankind, people have a tendency to split into groups. Sport teams, professions, nations, Facebook groups – these are all just the consequences of this little habit of ours, created with the intention of achieving a common goal. Just like the human race, organizations too tend to divide themselves; usually for the sake of functionality and efficiency; but sometimes based on pure sympathies or stereotypes. Using data from our employee monitoring software we picked one particular intersection of these two, and made a whole blog post about it.

Every tech company today inevitably has a tech support group, be it one girl, or hundred and one men. While working at their desks, most of them have some things in common– which gives us the opportunity to sort them into 4 arbitrary categories, describe them and give advice on how to improve their potential. You’re welcome.

The Relationship Builders

These are the type of people that can do virtually any human contact-related job – they are just too good with people. Whether they are dealing with a current bug or an edgy customer, they are blessed with patience, calming presence, incredible persuasion skills, fluency in “positive language” and often even acting skills. Nobody knows for sure how technically knowledgeable they really are, but it doesn’t matter – they patch it up anyway.

Managing tip: Keep them. Just let them do their magic, give them autonomy and occasional incentives and never let them go. Ever.

The Script Readers

If you’ve ever called your cable company for help then you’re probably already familiar with this type of tech support representative. They answer the phone with a generic greeting and as soon as the problem is stated, they start parroting standard, scripted questions at you in a flat, dispassionate tone. Now this does the work for simple problems and textbook examples, but as soon as the situation differs from their script experience (and it often does), they start spinning in circles, repeating the same questions and procedures, not solving the problems that they are supposed to.

Managing tip: Luckily, they are manageable. Most of the people found in this group aren’t bad employees, they usually simply lack practical knowledge. A couple days or weeks of training and a bit of help from a more experienced colleague should help significantly.  

The Lazy Delegators

These guys are the reason that some companies require their tech support people to read from scripts. The Lazy Delegators have no scripts, they have complete freedom to solve a customer’s problem and yet they don’t feel like it; or worse – they don’t know how. Everything about them is slow. The tone of their voice is dull and disinterested, their words dribble out reluctantly and they offer only shallow platitudes in response to customers’ increasingly frustrated prods. Eventually most of the situations finish with either an angry user/customer or the job being done by somebody else.

Managing tip: It is not a shame not to know something. However, not wanting to learn, let alone not bothering to labor in certain situations, is a serious problem. If you find some of your employees on this track, we strongly recommend taking a firm stand towards them. If you want to check what they are doing, you can install an employees tracking app. After all, a support team is the face and mouth of your company, so you certainly want them to be as good as possible.

The Just Doers

Also known as Silent Wizards, Problem Solvers and Final Saviors. These guys know everything, yet their tone is casual or even slightly disinterested. They understand the problem better than anyone else, in fact, you get the distinct impression that they started investigating the problem before it’s even explained. Full knowledge of the product, willingness to learn and problem solving orientation – this is why they’re the absolute must-have in every company.

Managing tip: Sure, everyone wants this type of employee around themselves. Still, make sure they have all the right conditions – these people don’t talk too much and it might easily happen that they are over-worked, so give them space, time, appropriate financial incentives and most of all, appreciation.

As mentioned above, these four are merely the arbitrary categories we proposed based on our modest experience. However, it is common and quite recommended for managers to “classify” their employees in self-specified internal categories. Understanding the similarities and differences between people will help you to better comprehend the complexity of their needs and possibilities; which is, essentially, the basis for successfully managing them.

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