Workpuls Teramind ActivTrak Hubstaff DeskTime Time Doctor RescueTime Kickidler Veriato Work Examiner
OVERVIEW
Price $6/user/month $6/user/month $7.20/user/month $7/user/month $7/user/month $9.99/user/month $6/user/month $9.99/user/month $150/licence/year $60/licence (lifetime)
Free trial 7 days 7 days No 14 days 14 days 14 days 30 days 7 days Yes 30 days
Ease of use Very easy Difficult Very easy Easy Easy Very easy Very easy Very easy Very difficult Easy
TRACKING METHODS
Unlimited (tracker working 24/7)
Fixed (defined working hours)
Automatic (when computer is connected to a specified network)
Manual (start/stop)
Project based (track time only on projects)
GENERAL MONITORING FEATURES
Stealth mode
App and website usage
Real-time monitoring
Offline time tracking
Attendance
Activity levels
Keylogger
Geolocation
Remote desktop control
Website/activity blocking
SCREENSHOTS AND RECORDING
Screenshots
Screenshots on demand
Screen recording
PRODUCTIVITY FEATURES
Productivity trends
Websites and apps labeling
Category labeling
Productivity alerts
ADVANCED SECURITY FEATURES
User behavior analytics
Data loss prevention
Advanced file and web monitoring
REPORTING
Productivity reports
Team reports
Timelines
Email reports
Access management
PLATFORMS
Web
Mac desktop app
Windows desktop app
Linux desktop app
Mobile app iOS, Android iOS, Android iOS, Android iOS, Android iOS, Android Android
Browser extension Chrome Chrome Chrome
Other Citrix, VMware Chrome OS
OTHER
Support Phone, email, online Phone, email, online Phone, email, online Email, online Phone, email, online, in-person Online Phone, email, online Email, online, Viber, Whatsapp Phone, email, online, support ticket Phone, email, online
Knowledge base
Video tutorials
Integrations comming soon
API
Deployment cloud, on-premise cloud, on-premise, AWS, Azure cloud cloud cloud cloud cloud on-premise cloud, on-premise on-premise
Kronos Humanity Timeclockplus Tsheets Wheniwork Deputy Replicon Jibble EbilityTimeTracker OnTheClock
OVERVIEW
Price (per month)Available upon requestFrom $2 per userAvailable upon requestFrom $6.40 per user + $16Free for up to 75 usersFrom $2.50 per userBasic plan: $30 for 5 users + $5 per additional userFrom $1.50 per employeeFrom $4 per user + $8From $2.20 per user
Free trial30 days14 daysYes14 days14 days14 days30 days
Ease of useDifficultEasyDifficultVery easyEasyEasyDifficultVery easyEasyEasy
FEATURES
Timecard management
Scheduling
Shift Trading
Timesheets
Break time management
Real-time tracking
PTO Management
Payroll
Invoicing
Client billing
GPS tracking
Clock out reminders
Alerts
Manual time
PUNCH-IN METHODS
Web app
Mobile app
Time clock device
Time clock kiosk
Facial recognition
Fingerprint scanning
Geofencing
Group punch-in
REPORTING
Visual reports
Email reports
Time rounding
MANAGEMENT
Permissions
Manager approvals
Add time for others
Integrations
PLATFORMS
Web
Android app
iOS app
Mac desktop app
Windows desktop app
Linux desktop app
OTHER
SupportPhone and onlinePhone and onlinePhone, chat and onlinePhone and chatEmail and onlineChat and phonePhone, email, chat and onlinePhone and onlinePhone, email, chat and onlinePhone and online
Knowledge base
Video tutorials
Community forum
API
Workpuls Hubstaff Toggl TimeDoctor Harvest TimeCamp Timely Everhour Tick TMetric
OVERVIEW
Price (per month) $6 per user $5.83 per user $9 per user $9.99 per user $10.80 per user $5.25 per user $99 for 5 users $7 per user $19 for 10 projects $5 per user
Free trial 7 days 14 days 30 days 14 days 30 days Yes 14 days 14 days 30 days 30 days
Ease of use Very easy Difficult Difficult Very easy Easy Very easy Easy Difficult Very easy Difficult
TIME TRACKING METHODS
Manual
Start/stop buttons
Automatic time mapping
IN-DEPTH TASK AND PROJECT ANALYSIS
Screenshots
App and website usage
Activity levels coming soon
Real-time tracking
TASK AND PROJECT MANAGEMENT
Project adding
Project templates
Project status
Task assignment
Task priorities
Budgeting coming soon
Mark billable/non-billable hours
Payroll calculation
Invoicing
ALERTS
Idle time reminders
Deadline alerts coming soon
Budget alerts coming soon
REPORTING
Client login
Productivity analysis
Email reports coming soon
PLATFORMS
Web
Mac desktop app
Windows desktop app
Linux desktop app coming soon
iOS app Beta
Android app
Browser extension Chrome Chrome, Firefox Chrome Chrome Chrome, Firefox Chrome Chrome, Firefox, Opera, Edge
OTHER
Support Phone and online Email and online Email and online Online Online, email and phone Email, online and support ticket Email and chat Email and chat Email Chat
Knowledge base
Video tutorials
Integrations coming soon
API
On-premise hosting

In recent years, outsourcing has been gaining enormous popularity. For many growing businesses today, especially those based in the United States, outsourcing is slowly becoming an essential part of their operations.


Companies often choose to outsource parts of their operations, including accounting, customer service, marketing, and information technology. One of the most significant benefits of outsourcing is that it reduces your costs. 


The reason for reduced costs is that when you hire an outsourced team, you do not have to invest time and money in training and setup. Most outsourced teams consist of skilled professionals who already have all the tools they need to do the work you need them to do right from the start.


But how can you know that the outsource team will deliver the work on time and up to your standards? It can be challenging to trust someone that is not a direct employee of your company. Although many outsource teams will be honest in their work, it is still recommended that you monitor what they do.


Let's explore some of the ways you can easily monitor the work your outsource team does.


Set the Expectations for Your Outsourced Team


Even before your outsourced team starts working for you, you should set the expectations for what you are looking to achieve with them. The more they understand your project, the better they will be at doing it. You need to be clear through the entire project from start to finish. 


You can start by drafting up the specific goals you are looking for them to achieve. It will be easier and more efficient for both parties if you have more achievable goals instead of just having one general overarching goal. You can also set up specific KPIs (key performance indicators) which you would track on the regular basis to make sure the operations are running smoothly. If you’re outsourcing your customer support team these KPIs should include the average wait time, the time it takes to resolve an issue for the customer, etc. 


Be Involved With the Work They Do


After you have set achievable goals for your outsourced team and they have started working on your project, make sure you remain involved in the work they do, especially in the beginning. Being involved means occasionally checking in with them and what they do, as well as helping them out if they run into some challenges. 


While you should always keep your check-in with your outsourced team and help them out, doing it since the beginning will likely push them to familiarize themselves with your work more promptly. Being involved with your outsourced team allows you to monitor their performance.


The best way to monitor their performance both in the beginning and in later stages is to use a remote computer monitoring software like Workpuls. With a remote computer monitoring software at your disposal, you can easily track your outsourced team and whether or not they are actually doing the work you are paying for. Remote computer monitoring software helps you track their work like they are sitting next to you. This ensures that they are accountable, which builds a stronger bond between you.


Check the Quality of Their Work


You should not be afraid to spot check the quality of your outsourced team's work. The best three options for checking the quality of their work:


  • Conduct random quality assurance surveys with your customers
  • Shadow the outsourced team while they work
  • Ask your employees for feedback


The success of surveying your customers about the quality of the work your outsourced team has provided largely depends on if you want your customers to know whether or not you are using outsourced labor. 


On the other hand, shadowing your outsourced employees requires time and possibly syncing with their timezone, because it is common for US companies to hire outsourced teams from abroad.


If your outsourced team is handling some of your internal operations such as your accounting or IT, you should survey your in-house staff to learn about their experience with the outsourced labor. 


Your staff will be best to tell you whether the outsourced teams are good at their job, if they fit in with the team, and whether their services contribute.


Final Thoughts


Outsourcing can be a significant cost-saver for many US businesses. And more often than not, the experience with outsourced teams is positive. However, since outsourced employees represent your company externally, you need to keep a close eye on what they do.  


For a positive experience with an outsourced team, you need to set proper expectations from the start, you also need to be involved with the work they do, and you need to check the quality of their work regularly. Doing these three things will maximize your chances of having a successful relationship with your outsourced team.


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