Customer Success Manager

We are looking for an experienced Customer Success Manager to join our team in our Belgrade office.

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In-office

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Belgrade, Serbia

Application Deadline -

May 20, 2020

May 20, 2020

shaper

Your role as the Customer Success Manager is to operate as the lead point of contact and oversee our growing customer base. Key activities will include leading new customer onboarding, renewals, and expansion as well as driving ongoing, increased  product adoption. Your success will be measured through our client retention and expansion.

You are passionate about technology, compassionate with customers, and an educator first and foremost. You’re comfortable in a startup environment where roles and responsibilities evolve quickly and working outside of your role to benefit the business is viewed as a positive and not negative.

While you’re comfortable presenting on live video calls and webinars, you’re also good in a tool and data-driven world to design and execute automated campaigns that leverage high-quality content for customer self-learning & product-adoption.

We have an office that we meet and work out of, but are also flexible for remote work and find the people that do the best at Workpuls are those comfortable with connecting with their colleagues in virtual break rooms and providing updates through the tools that we use, vs. in person in a conference room.

Key responsibilities:

  • Be a Workpuls product expert and ambassador
  • Ensure customers employ best practices and their solution is optimized for maximum value
  • Monitor and analyze customer’s usage of our product
  • Design and run customer webinars and content education campaigns
  • Liaise between the customer and internal teams
  • Keep current clients satisfied and deliver exceptional client service on a day-to-day basis
  • Help customers through email, phone, online presentations, and screen-share meetings

 

Ideal candidate has:

  • Experience with marketing automation and customer support platforms are a big plus (We run on Intercom)!
  • 2+ years of proven sales/business development/account management experience
  • Excellent verbal and written language skills for English – Equivalent C1 level
  • Excellent verbal, negotiation and presentation skills
  • Excellent organization, project management, time management
  • Strong Analytical and problem solving mindset
  • Self-motivated and able to thrive in a results-driven environment
  • Spanish language will be considered as a plus
  • Previous experience in the SaaS / software industry will be considered a plus



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