Application Deadline -
May 20, 2020
May 20, 2020
Your role as the Customer Success Manager is to operate as the lead point of contact and oversee our growing customer base. Key activities will include leading new customer onboarding, renewals, and expansion as well as driving ongoing, increased product adoption. Your success will be measured through our client retention and expansion.
You are passionate about technology, compassionate with customers, and an educator first and foremost. You’re comfortable in a startup environment where roles and responsibilities evolve quickly and working outside of your role to benefit the business is viewed as a positive and not negative.
While you’re comfortable presenting on live video calls and webinars, you’re also good in a tool and data-driven world to design and execute automated campaigns that leverage high-quality content for customer self-learning & product-adoption.
We have an office that we meet and work out of, but are also flexible for remote work and find the people that do the best at Workpuls are those comfortable with connecting with their colleagues in virtual break rooms and providing updates through the tools that we use, vs. in person in a conference room.
Ideal candidate has: