Customer Success Manager

We are looking for an experienced Customer Success Manager to join our team in our Belgrade office.

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Belgrade, Serbia

Application Deadline -

March 15, 2020

March 15, 2020


Your role as the Customer Success Manager is to operate as the lead point of contact and oversee customer’s account, including negotiating contracts and agreements to maximize profit.

Key responsibilities:

  • Be the primary point of contact and build long-lasting relationships with customers
  • Proactively manage each customer’s business needs while they are in trial period
  • Go the extra mile to engage free trial users and convert them to paid customers
  • Keep current clients satisfied and deliver exceptional client service on a day-to-day basis
  • Help customers through email, phone, online presentations, and screen-share meetings
  • Monitor and analyze customer’s usage of our product
  • Liaise between the customer and internal teams

Ideal candidate has:

  • 2+ years of proven sales/business development/account management experience
  • Excellent verbal and written language skills for English – Equivalent C1 level
  • Excellent verbal, negotiation and presentation skills
  • Self-motivated and able to thrive in a results-driven environment
  • Spanish language will be considered as a plus
  • Previous experience in software industry will be consider as a plus

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