Customer’s data security and privacy are of utmost importance at Workpuls. We’re using a multi-layered security approach to ensure all your information is protected. In the software we’ve built, security comes first, so you can rest assured that your data stays confidential.
Enterprises can choose to store their data and run Workpuls on-premise. Meaning they can use private clouds, or physical servers located on their private network to run Workpuls. With the on-premise version, after initial setup, your data will be completely isolated from outside networks (except for a single licencing endpoint).Learn more about how Workpuls works in Enterprises
We understand that Workpuls is collecting and storing a lot of data, some of which could potentially be classified as sensitive. With that in mind, not only have we designed all access and storage with multiple levels of security, we’ve also created features which help you manage and restrict which data is collected.
Disable activity tracking for specific apps and websites
Disable screenshots for specific apps and websites
Note: Workpuls doesn’t have keylogging features.
We retain your Account data for as long as you maintain your Workpuls account, or as otherwise needed to provide you with our Services.
Screenshots are stored for up to two months. All other data Workpuls collects is kept for up to 24 months.
While Workpuls is a multi-tenant cloud SaaS provider, we’ve taken steps to ensure that all key/private customer data is isolated from one another to reduce any potential access breaches.
Our team regularly tests our infrastructure and apps to find and resolve any potential vulnerabilities. We also work with leading security teams and specialists who are helping us to keep customers’ data as secure as possible.
Additionally, all of our data is stored in a secure datacenter managed and protected by Google Cloud Platform (GCP) which undergoes its own rigorous security testing against the latest standards.
Workpuls takes pride in its server reliability and we boast an uptime track record of +99.9%. We are dedicated to providing the best quality of service to our users and making their company data available at all times.
We are committed to providing the highest level of service and operational transparency, and our users can check on uptime anytime through our ‘Status Dashboard’ at status.workpuls.com. This record includes a history of both scheduled and unscheduled maintenance windows.
During a downtime, our status page will be updated in real-time with the latest updates.
To ensure that your customer data is always safe and accessible, we perform backups to two different cloud locations every 30 minutes.
In the unlikely event of a full system outage, Workpuls customer data and application can be restored and running in a new cloud region in less than 6 hours.
Workpuls boasts an impressive uptime track record of +99.9% for server availability. Users can check on uptime anytime through our Status Dashboard to receive real-time updates.
In case our system requires maintenance that would result in downtime of the application, all customers will be notified in advance, and our team aims to schedule maintenance during off-peak hours.
All client passwords are stored encrypted and hashed. They are never stored in plain/human readable text.
Workpuls never stores credit card details associated with your account. All credit card information is collected and processed by our third-party, Stripe. Stripe is a PCI compliant payment processor. Your card information is passed directly to them, meaning your credit card information never touches our servers.
Once you delete your Workpuls account, or otherwise terminate the use of our services, we may continue to store certain information as needed to comply with our legal obligations, or to resolve any disputes, prevent fraud, enforce our agreement or to protect our legitimate interests.
Our uptime track record is quite impressive: +99.9% for system availability. You can check the uptime information anytime through our Status Dashboard.
The dashboard is updated with the latest information on scheduled maintenance, as well as unscheduled downtime. During a downtime, the page is updated in real-time, but you can also subscribe to receive latest updates.
When we detect a data breach, we will notify affected customers within 72h. We are always working in the best interests of our clients.