5 Employee Tracking Benefits for Your Insurance TeamDaily tasks of an insurance team revolve around one thing - processes. Processing new clients, processing claims, analyzing the financial reports and then repeat. All in all, it’s an intricate machinery and keeping track of its every part is more or less necessary for successful team management.


In order to track all your employees and have a better overview of all the insurance-related processes, you might have decided to buy software that monitors employees’ computer use. After all, apart from facing clients and generating leads out in the real world from time to time, the bulk of your team’s work is done digitally, so the best way to keep track of everything is with employee tracking.


Now, getting your workers on the same page as you about computer monitoring can be tough, but here’s a list of five things you should aim to communicate to them in order to make them better understand the value of using this system:


1. It’s Legal


Monitoring employees has been a feared practice among workers ever since it emerged, so naturally, the first question on their minds might be whether it’s even legal.


It’s important to answer these concerns and do it accurately. The law will vary from one country to another so make sure you study the relevant regulations before you implement the software. But, in general, employee tracking is legal as long as it’s done on corporate computers and, in some cases, with the consent from your employees.


Along with reassuring to your team that everything will be done according to law, you can also take the time to explain what you’ll be monitoring and why, as well as answer any questions they may have.


2. The Data Will Be Used to Improve Their Productivity


Employee tracking software isn’t essentially evil. You can help your employees understand this by explaining how it’ll be used. One of the benefits that employees are going to love as well is increased productivity.


By analyzing the processes that your insurance brokers and analysts do, you can figure out ways to get them to do more work while not overburdening them. For example, if you realize by tracking employees’ computer activities that one software is more efficient in processing claims than another, you can work to get all employees to switch over.


3. Time Spent with Clients Will Still Be Counted


As you know, there are quite a few client-facing roles within an insurance team. And, as you also might be aware, an employee tracking app only provides data on how employees spend their time on computers. Everything that’s not registered as active time is practically in the shadow for monitoring software.


So another thing your team should know is that, regardless of the fact that these ‘real-world’ activities won’t be colored green in their productivity reports, you will keep a record of when each employee had a meeting with a client or a long phone conversation about a new insurance policy, etc. Some systems, like Workpuls, allow you to fill in manual time (e.g. categorize half an hour of inactive time as a meeting), which is great for having all details in one place.


4. Claim Processing Targets Will Be Optimized


As we’ve mentioned before, a big part of the workload of an insurance team is taken up by claim processing. Employee tracking system aims to give you the data to effectively analyze these processes and better evaluate how much time they’re likely to take.


Your employees will appreciate the fact that the targets are going to be much more realistic from now on because they’re tailored to their own past performance and not some idealistic best case scenario.


In addition, the time tracking data will help you pinpoint which stages of claim processing could be optimized, or even automated, in order to make your team more efficient.


5. Manipulating Clock-Ins Will Be Much Harder


One more thing that’s crucial to mention to your employees is that you’ll be using the monitoring software to track their attendance. This will be done based on computer activity so that their first action is registered as the clock-in and the last one as the clock-out. What this means is that it might be much harder for them to manipulate their attendance track, either by buddy-punching or another method. Also, everyone on your insurance team will have much more trouble hiding the fact that they were late.


Conclusion


Insurance is a highly process-based industry and as such it’s very important to be able to optimize the claim processes, track employees’ performance and increase efficiency. Employee tracking software is one way to accomplish this, but in order for it to be effective, you need to get your team to understand its value too.


Workpuls Teramind ActivTrak Hubstaff DeskTime Time Doctor RescueTime Kickidler Veriato Work Examiner
OVERVIEW
Price $6/user/month $6/user/month $7.20/user/month $7/user/month $7/user/month $9.99/user/month $6/user/month $9.99/user/month $150/licence/year $60/licence (lifetime)
Free trial 7 days 7 days No 14 days 14 days 14 days 30 days 7 days Yes 30 days
Ease of use Very easy Difficult Very easy Easy Easy Very easy Very easy Very easy Very difficult Easy
TRACKING METHODS
Unlimited (tracker working 24/7)
Fixed (defined working hours)
Automatic (when computer is connected to a specified network)
Manual (start/stop)
Project based (track time only on projects)
GENERAL MONITORING FEATURES
Stealth mode
App and website usage
Real-time monitoring
Offline time tracking
Attendance
Activity levels
Keylogger
Geolocation
Remote desktop control
Website/activity blocking
SCREENSHOTS AND RECORDING
Screenshots
Screenshots on demand
Screen recording
PRODUCTIVITY FEATURES
Productivity trends
Websites and apps labeling
Category labeling
Productivity alerts
ADVANCED SECURITY FEATURES
User behavior analytics
Data loss prevention
Advanced file and web monitoring
REPORTING
Productivity reports
Team reports
Timelines
Email reports
Access management
PLATFORMS
Web
Mac desktop app
Windows desktop app
Linux desktop app
Mobile app iOS, Android iOS, Android iOS, Android iOS, Android iOS, Android Android
Browser extension Chrome Chrome Chrome
Other Citrix, VMware Chrome OS
OTHER
Support Phone, email, online Phone, email, online Phone, email, online Email, online Phone, email, online, in-person Online Phone, email, online Email, online, Viber, Whatsapp Phone, email, online, support ticket Phone, email, online
Knowledge base
Video tutorials
Integrations comming soon
API
Deployment cloud, on-premise cloud, on-premise, AWS, Azure cloud cloud cloud cloud cloud on-premise cloud, on-premise on-premise
Kronos Humanity Timeclockplus Tsheets Wheniwork Deputy Replicon Jibble EbilityTimeTracker OnTheClock
OVERVIEW
Price (per month)Available upon requestFrom $2 per userAvailable upon requestFrom $6.40 per user + $16Free for up to 75 usersFrom $2.50 per userBasic plan: $30 for 5 users + $5 per additional userFrom $1.50 per employeeFrom $4 per user + $8From $2.20 per user
Free trial30 days14 daysYes14 days14 days14 days30 days
Ease of useDifficultEasyDifficultVery easyEasyEasyDifficultVery easyEasyEasy
FEATURES
Timecard management
Scheduling
Shift Trading
Timesheets
Break time management
Real-time tracking
PTO Management
Payroll
Invoicing
Client billing
GPS tracking
Clock out reminders
Alerts
Manual time
PUNCH-IN METHODS
Web app
Mobile app
Time clock device
Time clock kiosk
Facial recognition
Fingerprint scanning
Geofencing
Group punch-in
REPORTING
Visual reports
Email reports
Time rounding
MANAGEMENT
Permissions
Manager approvals
Add time for others
Integrations
PLATFORMS
Web
Android app
iOS app
Mac desktop app
Windows desktop app
Linux desktop app
OTHER
SupportPhone and onlinePhone and onlinePhone, chat and onlinePhone and chatEmail and onlineChat and phonePhone, email, chat and onlinePhone and onlinePhone, email, chat and onlinePhone and online
Knowledge base
Video tutorials
Community forum
API
Workpuls Hubstaff Toggl TimeDoctor Harvest TimeCamp Timely Everhour Tick TMetric
OVERVIEW
Price (per month) $6 per user $5.83 per user $9 per user $9.99 per user $10.80 per user $5.25 per user $99 for 5 users $7 per user $19 for 10 projects $5 per user
Free trial 7 days 14 days 30 days 14 days 30 days Yes 14 days 14 days 30 days 30 days
Ease of use Very easy Difficult Difficult Very easy Easy Very easy Easy Difficult Very easy Difficult
TIME TRACKING METHODS
Manual
Start/stop buttons
Automatic time mapping
IN-DEPTH TASK AND PROJECT ANALYSIS
Screenshots
App and website usage
Activity levels coming soon
Real-time tracking
TASK AND PROJECT MANAGEMENT
Project adding
Project templates
Project status
Task assignment
Task priorities
Budgeting coming soon
Mark billable/non-billable hours
Payroll calculation
Invoicing
ALERTS
Idle time reminders
Deadline alerts coming soon
Budget alerts coming soon
REPORTING
Client login
Productivity analysis
Email reports coming soon
PLATFORMS
Web
Mac desktop app
Windows desktop app
Linux desktop app coming soon
iOS app Beta
Android app
Browser extension Chrome Chrome, Firefox Chrome Chrome Chrome, Firefox Chrome Chrome, Firefox, Opera, Edge
OTHER
Support Phone and online Email and online Email and online Online Online, email and phone Email, online and support ticket Email and chat Email and chat Email Chat
Knowledge base
Video tutorials
Integrations coming soon
API
On-premise hosting

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